2025 Employment Application: Operations & Service Manager

The CWHBA Operation & Service Manager ensures smooth internal operations, maintains accurate billing and CRM records, and provides essential administrative and member services support. This role is the operational backbone of CWHBA, focused on executing systems, processes, and resources that enable other departments to achieve their strategic goals.

Behind every great community is a strong, steady operations team that keeps things moving forward. 

If you’re someone who can keep people connected, systems running, and details on track, we’d love to hear from you. Complete the applcation below with a resume and a cover letter detailing your excitement about this opportunity. Best completed on a desktop computer or tablet. 

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Contact Info

Position Interest

In 300 words or less, please provide a statement describing why you are excited about the Operations & Service Manager role with CWHBA. Share what appeals to you about our mission, how your experience aligns with office operations and member services, and how you envision contributing to our team. 

If you address this in your cover letter, you may upload it instead.

(Optional unless combined with Statement of Interest)

Upload a cover letter that introduces yourself, outlines your interest in the Operations & Service Manager position, and shares how your background and values align with CWHBA’s mission of building strong communities and supporting members. If you address the Statement of Interest questions in your cover letter, you may upload it here in place of a separate statement.

20MB max

If offered the position, when could you begin work?

Background Information

Please upload your current resume detailing your work history, education, and relevant skills. Your resume should highlight experience related to office operations, data management, member or customer service, event support, and any other qualifications that make you a strong fit for the Operations & Service Manager role at CWHBA.

20MB max

Are you fluent in Spanish? If yes, describe your level of proficiency (speaking, reading, writing).

Describe your experience using CRM systems or databases. Which platforms have you used, and what tasks did you perform?

Do you have experience with QuickBooks or other bookkeeping tools? If yes, describe the type of work you handled.

Please provide the names and contact information for three professional references who can speak to your qualifications, work style, and character. At least one should be a current or former supervisor. Include the following for each reference:

  • Full Name
  • Relationship to You
  • Organization & Title
  • Phone Number
  • Email Address

References will only be contacted if you are a finalist for the position.

Name Relationship Organization/Employer Phone Number Email Current/Former Supervisor?